FAQs Highland

 

What are the move in/move out dates?

Move-in Date: August 16th
Move-out: July 31st (by noon)

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Do I have to bring any furniture?

Campus Crossings on Highland offers fully furnished apartments. Please contact a Team Member or see below for more information. 

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What is included in the rent?

Our apartments include a complete furniture package; full-kitchens with dishwashers, full-size washer & dryer, cable TV with HBO, high-speed Internet with WIFI, water, sewer, and trash. All residents will also have access to the services provided in our 24-hour Clubhouse, which includes a fitness center, a computer lab, a pool table, and lounging areas. 

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Is the community pet friendly?

Yes!  Dogs and cats are very welcome here! There are modest pet fees as well as dog breed and weight restrictions which are outlined in the Pet Addendum for the property. 

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How close is the community to campus?

Campus Crossings on Highland is just blocks away from LSU’s campus. We are also on the LSU and CATS bus routes. 

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Is there parking available?

Yes, Campus Crossings on Highland has ample gated parking for residents, and plenty of guest parking too! 

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When is rent due/How do I pay rent?

Rent is due on the 1st of every month; however there is a grace period until the 3rd. On the 4th, rent is considered late and subject to a fee. For your convenience, you can pay online via the property’s website (click on PAY RENT under  the RESIDENTS section of our website) using a debit/credit card, set up an automatic withdrawal, Echeck, or pay with a check or money order at the Leasing Office. No cash is accepted.

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Do I sign my own lease or with roommates?

Each resident is only responsible for the rent on his/her bedroom – this is referred to as “by the bed” leasing rather than a “joint & several” lease. So, if one resident moves out, the remaining roommates are not responsible for that roommate's rent.

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What if my roommates don't get along or I have issues with my roommates?

Sometimes this happens. Great people sometimes can’t live together for whatever reason. We’ve got you covered. Residents are able to transfer, dependent on availability (a transfer fee may apply).

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What if I have a maintenance issue or need in my apartment?

Non-emergency service requests (choose whichever option works best for you):
• Submit a Service Request online using Resident Portal. (Click MAINTENANCE under RESIDENTS on the website to set up an account.) Follow the prompts to complete the service request.
• Call the office and speak with a Campus Crossings Highland team member or leave a message if your call is after the office is closed.

For emergency situations (water leaks, and toilet back-up's, AC or Heating issues during weather extremes, non-functioning refrigerators, electrical outages, gas leaks and fire):
• Call the leasing office. We have someone available 24/7.

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What furniture is provided and what is included in the kitchens?

In the kitchen, we provide an oven with stove top, a microwave, a refrigerator, a dishwasher, a garbage disposal, and bar stools at the kitchen bar. In the laundry room, we provide a full size washer and dryer. In the living room, we provide a sofa, an arm chair, a coffee table, an end table, and an entertainment center. In the bedrooms, we provide a bed & mattress, a dresser, a desk, and a desk chair.   

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How do I receive mail and packages?

Mail - Resident mail is delivered by the US Postal Service to your assigned mailbox. At move-in, you will receive a mailbox key. When you move-out, if you want to have your mail forwarded, you will need to complete a Change of Address Form with the local US Post Office (the community office often has these handy).

Packages - The property will accept packages and they can be retrieved during the property’s business hours with proper ID – you will also receive a text to your mobile device each time a package is delivered.

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What do I need to bring to my apartment?

You should contact your roommates prior to moving-in to coordinate the common area furnishings and items such as; televisions, sound systems, trash cans, plates, silverware, cups, pots & pans,etc. For your own bedroom and personal space, you will need to bring your bath and personal products as well as a shower curtain & hooks, bath mats, towels, linens, pillows, and whatever else will help create your home away from home. 

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Is there insurance coverage in the event of a fire, theft or natural causes? Does my lease provide coverage for my belongings?

Residents or guest's personal property and vehicles are not insured under the apartment lease agreement. We do require that all residents provide proof of insurance against loss or damage due to fire, theft, vandalism, rain, water, criminal negligent acts of others or any other cause. You can purchase a Renter's Insurance policy for a modest annual fee or your parent's home-owner's policy may provide coverage. Of course, you may also obtain coverage through the property’s sponsored provider. Please ask the Leasing Office for more information.

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